by Teresa Daniel (Author), Lynn Harrison (Foreword)
Dedication
Foreword
Preface
Acknowledgments
About the Author
List of Figures and Tables
Chapter 1. Toxin Handlers: Who They Are and What They Do
Chapter 2. What Causes Toxic Workplace Situations? A Focus on the Economic and Legal Drivers
Chapter 3. What Causes Toxic Workplace Situations? A Focus on the Individual, Situational, and Systemic Drivers
Chapter 4. What Causes Toxic Workplace Situations? A Focus on the Ethical Drivers
Chapter 5. Why They Do It
Chapter 6. How They Reduce Organizational Pain
Chapter 7. Why Organizations Need Them
Chapter 8. Friend or Assassin: Whose Side is HR On, Anyway?
Chapter 9. The Price They Pay
Chapter 10. Running on Empty: Warning Signs of Compassion Fatigue and Burnout
Chapter 11. Perceived Low Value of HR’s Work to Senior Leaders (and How HR Can Fix This)
Chapter 12. Promising Macro Strategies to Minimize Harm to Toxin Handlers
Chapter 13. Promising Micro Strategies to Minimize Harm to Toxin Handlers
Chapter 14. Can We Reduce Organizational Toxicity by Improving Our Leaders? Hint: Yes, We Can!
Chapter 15. The So-What? Making Sense of It all
Chapter 16. Epilogue: A Manifesto for a New (and Better) Future
Appendix I- Executive Summary of the Empirical Research Study II- Overview of the Research & Methodology Bibliography Index